Refund & Cancellation Policy

1. Booking Cancellation by Customer

Customers may cancel a booking before the service has started. Depending on the stage of the booking, the following may apply:

• Before a partner is assigned: Full refund (if payment has been collected).
• After a partner has been assigned but before service starts: A cancellation fee may apply if the partner has already incurred costs (such as inspection, pickup, or preparation).
• After the service has started: The booking generally cannot be cancelled, and refund eligibility will depend on the work already completed.

2. Cancellation by Service Partner

If a verified partner cancels a confirmed booking:

• CarBlink will try to assign another suitable partner.
• If an alternative partner is unavailable and the customer chooses not to proceed, any eligible payment collected through CarBlink will be refunded.

3. Cancellation by CarBlink

CarBlink reserves the right to cancel a booking in situations such as:

• Incorrect or incomplete booking information.
• Safety or legal concerns.
• Suspected fraud or misuse.
• Unavailability of suitable partners.
• Technical or operational issues.

If payment has already been collected and the booking is cancelled by CarBlink before service begins, the eligible amount will be refunded.

4. Refund Eligibility

Refunds may be considered in situations including:

• Duplicate payment.
• Payment collected but booking not completed.
• Partner unable to provide the confirmed service.
• Payment gateway processing error.
• Other situations reviewed and approved by CarBlink.

Refunds are not automatically available for every complaint and will be reviewed based on the facts of each case.

5. Non-Refundable Situations

Refunds may not be available if:

• The customer changes their mind after the service has been completed.
• The customer approved additional work during the service.
• Incorrect vehicle details were provided by the customer.
• The issue is outside the scope of the booked service.
• The complaint is unsupported by available information or evidence.

6. Service Quality Concerns

If a customer is dissatisfied with a completed service:

• The issue should be reported to CarBlink as soon as reasonably possible after service completion.
• CarBlink may request photographs, invoices, or other supporting information.
• The concerned service partner will be given an opportunity to respond.
• CarBlink may facilitate communication between the customer and the partner to help resolve the matter.

Any refund, rework, goodwill credit, or other resolution will depend on the specific circumstances and applicable policies.

7. Payment Processing Time

Approved refunds will generally be processed within 7–10 business days, depending on the payment method and banking partner.

Actual credit timelines may vary based on the customer's bank or payment provider.

8. Payment Gateway Issues

If a payment fails but the amount is debited:

• Customers should first check with their bank.
• If the transaction is confirmed as successful but the booking is not created, customers should contact CarBlink Support.
• CarBlink will coordinate with the payment gateway to resolve the issue.

9. Customer Responsibilities

Customers should:

• Review booking details before confirming.
• Provide accurate vehicle information.
• Inspect the vehicle before accepting delivery.
• Raise concerns promptly through CarBlink Support.

10. Changes to this Policy

CarBlink may update this Refund & Cancellation Policy from time to time.

The latest version will always be available on the Platform.

11. Contact Us

CarBlink

Email: support@carblink.in (replace with your official email)

Website: www.carblink.in

Registered Office: [Add Registered Office Address]